The receptionist at Telstra's Head Office is not going to be able to assist as they are not trained to offer technical support or have access to the billing systems. They phone me back to essentially threaten me that if a second line support engineer thinks it’s not Telstra's fault they will charge me!!! If you're having trouble reaching us, you could find what you need in the My Telstra app, visit our support pages below or CrowdSupport®. Further information on how we handle complaints can be found in our complaints handling process document. Contact the telecommunications ombudsman. Contact Belong Customer Service. Now rolling out in selected areas on selected plans. Within days, NAB contacted me, problem sloved. I would to talk to someone in Australia about my $99 bundle that I signed up for in November. ... Australian Government Department of Health. Telstra Smart Troubleshooting – Fix service issues online. Do you have what it takes to work in Telstra’s retail team? Then, if you don't feel satisfied you can "contact the [Telstra] CEO" direct. "Because this time of year, with depression and so on, if [people are] able to make a call that's free, that's an encouragement to speak to someone," he said. Your total lack of the question asked proves this - whilst answering with abusive comments& not understanding the context of the initial inquiry, coupled with inadequate knowledge certainly shows what a brainless wonder you are. Telstra is a telephone company. Government Organization. it has become the most frustrating company to deal with in Australia .. I’m sure it’s even surpassed Vodafone. Finally started live chat, they reply you in 2 hrs once and then forgot about it. Telstra will automaitcally send out a finalised invoice for any outstanding charges (if any). Live chat is an excellent way to quickly get a human agent to talk to about your customer service problem and the wait times are usually shorter than they are for phone-based support. The people you speak to on the phone do not have that level of access. To cancel your Belong service please go to Belong’s website. If you’re looking to get in touch about your previous employment at Telstra, the best people to speak with are our HR Direct Team. Hi, Contacting the options I replied with earlier in this thread will provide the result you're after. Each phone call made takes normally apx. You can always speak with us. I want a human being that speaks English. Hi goosegog, I had simiar issue with NAB few years back, months of phone calls, letters, emails got me nowhere. In just a few simple words every option leads to the call center ,even the live chat .. It is obvious by the way you type. Why I must divorce Telstra. When they do, we want to make sure they … We've got you covered. You may already have a Telstra ID if: You already use one of our online services. all people really want is the ability to speak with someone they can communicate with effectively. Jump to. 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